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PRODUCTS |
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What is your product
guarantee?
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- Our 30 day
guarantee warrants
that products do not
contain
manufacturing
defects, and, if the
product fails or
breaks due to a
manufacturing defect
during the 30 day
time period, we will
either replace the
product or issue you
a refund/credit
equal to the value
of the failed
product. Superfrog
reserves the right
to investigate the
claim and determine
whether or not the
failed product is
covered by our
guarantee.
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How durable are the
banners?
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- Our ink is UV
resistant for up to
3 years.
- Our vinyl
material is outdoor
durable for up to
3-5 years (can vary
based on
climate/conditions).
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Do the banners come with
holes so I can hang or
attach them?
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- All of our
banners come with
grommets punched on
the top and bottom
every two feet,
making them easier
to hang/display.
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Do you offer any sizes
and shapes of your
products other than
those listed on the
website?
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- The sizes and
shapes listed on our
website our the most
commonly purchased.
If you have a
specific need that
is not listed on our
site, please
contact us and
we will let you know
if there are other
options.
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Do the product colors
look exactly like the
image displayed on my
monitor?
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- Due to different
monitor
calibrations, some
printed colors may
not always match the
colors displayed on
your computer
monitor.
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CUSTOMIZING YOUR
BANNER |
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What kind of image
should I use for a logo
or clipart?
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- To use a logo,
or some type image
created by a
graphics
professional from
solid lines and
colors (specifically
called 'vector
art'), then EPS is
the best choice. By
using an EPS file in
your design, you can
retain the sharp
lines in your
original image, even
if the file size you
use is very small.
If you do not have
access to an EPS
file, then GIF or
PNG file formats
will provide you
with the next best
print quality. Try
to find the highest
quality image with a
file size less than
4 Megabytes (4 MB).
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What kind of image
should I use for a
photograph?
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- If you're using
a photograph, then
you should use a
good resolution JPG
image. Again, try to
find the highest
quality image with a
file size less than
4 Megabytes (4 MB).
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How can I tell if my
image is good?
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- One way to see
the quality of your
image is to open it
in a image viewer.
Zoom in on the
image, or enlarge it
a great deal, and
see if the image is
very grainy. This is
a good indication of
a poor quality
image. In general,
it is good practice
to find the highest
quality image you
can.
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Does Superfrog offer any
imaging or graphic
design services?
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- Yes! Our Sign
Design Services
cover almost all of
your sign printing
needs. From sign and
logo design to
touchups and image
cropping, we can
help you get your
signs and banners
looking great. Shop
our services
here or
contact us for
more information.
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How do you decide the
'recommended size' for
my image, and the
'viewable distance'?
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- These
calculations are
based on the
resolution (dots per
inch, or DPI) of the
image you provide.
Providing a higher
resolution image
means a larger image
will look better at
a closer distance.
More technically,
our designer first
examines the DPI of
the image you
provide. Then, based
on that DPI, some
mathematical
formulas and our own
experience, we
insert the image
into your banner at
the maximum size
that will likely
give you a clean,
high-quality image
when viewed at a
distance of several
feet. We must assume
that the image you
provide 'looks good'
to start with, as
the only factor used
when calculating the
recommended physical
size is the actual
resolution (DPI) of
the image you
provide.
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PLACING AN ORDER |
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How do I know if you
received my order?
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- Once you have
submitted your
order, and order
confirmation
containing your
final order total,
billing, contact and
shipment information
will be emailed to
you.
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What if I didn't receive
my order confirmation?
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- If you haven't
received your order
confirmation email,
please check your
junk email folder or
spam filter.
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May I make a correction
to my order after it has
been submitted?
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- Since most
orders are
transmitted to our
designer or
production staff
immediately upon
submission, it is
sometimes difficult
to make corrections
or changes to the
custom jobs that are
submitted for
printing. If you
have just placed
your order, and want
to check if changing
it is possible,
please contact us
immediately at
218-236-7000
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What is your
cancellation policy?
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- You can find our
cancellation policy
in our Terms of
Sale.
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BILLING AND
ACCOUNT INFO |
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What types of payment do
you accept?
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- We accept Visa,
MasterCard, Amex,
Discover card and
PayPal.
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What is your refund
policy?
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- For our refund
policy, please see
our Terms of Sale.
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Do
you offer any discounts?
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- Yes, we offer
volume discounts for
large orders. Please
contact us to
inquire about
special discount
rates.
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How
do you determine pricing
for banner orders?
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- We base our
prices off of
several different
factors:
- Vinyl
Material- We use
a 13oz Vinyl
Banner Material
to provide you
with a
high-quality
banner.
- Print
Quality- We use
a
top-of-the-line
Roland printer,
digitally
printing Banners
at 1440dpi for
best resolution.
- Size- Our
banners come in
many different
sizes to
accommodate your
needs. The
general rule is,
the larger the
banner, the more
it costs.
- Standard vs.
Custom Banners-
If you order a
Standard Stock
Vinyl Banner,
the prep work is
done, and in
some cases the
banner is
sitting in it's
package ready to
be shipped.
These tend to be
slightly less
expensive than
our Custom
Banners, where
you can add
custom text,
photos, logo, or
provide your own
layout- this
takes some prep
work and
therefore is
more expensive.
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SHIPMENT/
DELIVERY |
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What is your turnaround
time?
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- This varies for
our different
products:
- Banners will
usually ship
within 1-2
business days,
but we set
expectations of
a 2 business day
turnaround- this
can become
extended if
there are any
issues with
Custom Banners.
- Custom
Printing or
Engraved Signage
can take up to
two weeks to
ship, depending
on quantities
and specific
requests.
- Tradeshow
Displays and
Banner Stands
can ship within
two business
days, or take up
two weeks
depending on
product,
specifications,
graphics added
and quantities-
please check
with us before
ordering if
there are time
constraints.
- Indoor and
Outdoor Display
Systems will
usually ship
between 3-5
business days
for the smaller
items and 2-3
weeks for the
larger Display
Systems- please
check with us
before ordering
if there are
time
constraints.
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Is
there a way to put a
rush on my order?
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- Yes, for
products like
Banners and Banner
Stands, we can work
with you on rushing
your order if
necessary- please
contact us.
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My
product contains a
defect or is damaged,
what can be done?
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- If the product
is damaged and/or
contains
manufacturing
defects when you
receive your order,
please
contact us
immediately.
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